Illadel.Ink Refund and Returns Policy

Return Window:
Customers may request a return or exchange within 14 business days of receiving their order.

Eligible Returns:
Returns are only accepted for items that are defective, incorrect, or damaged during shipping (see ‘Damaged In Transit’ below).

All returns require authorization from Illadel Ink before being sent back. Unauthorized returns will not be accepted.

Item Condition:
Returned items must be in their original packaging, unopened, and unused, consistent with the condition upon delivery.

Items that have been opened or used are not eligible for returns.

Shipping & Fees:
The buyer is responsible for all return shipping costs.

A discretionary 20% restocking fee may apply to approved returns.

Discounted & Final Sale Items:
All discounted products are final sale and cannot be returned or exchanged.

Damaged in Transit:
Illadel Ink is not responsible for items damaged during shipping.

We will assist customers with any receipts, invoices, or photos needed to file a claim with the courier.

Please provide clear images of the damaged items, packaging, and shipping label when submitting a claim.

Without a picture of the shipping label & tracking number a claim can not be filed.

Agreement:
By placing an order on this website, you acknowledge and agree to this return and refund policy.

Please be aware that all sales on discounted products are final and are exempt from return or refund processes.

We appreciate your understanding of these policies as we strive to ensure a fair and transparent shopping experience.

If you have any questions or concerns, feel free to contact us for further clarification.

By continuing to place an order on this website you fully agree to this policy.